Due to a platform upgrade at MassMutual over Memorial Day weekend, new cases should not be started or submitted in iGO for MassMutual products between Saturday, May 25, starting at 5 p.m. ET through Monday, May 27,
5 p.m. ET. Any cases started during this time may encounter unexpected credentialing errors.
Producers may receive error messages about their contracting status or their BGA not being set up correctly during this time. We will be monitoring activity on cases that were started over Memorial Day weekend between May 25 - May 27 and reaching out to our BGA partners with any follow up that may be required.
Please reach out to MMSDBusinessIGOSupport@massmutual.com if you have any questions. Thank you!
